Sending money to family — across the state or across a border — is one of the most common reasons people walk into David’s Money Centers. Western Union transfers are available in person at our branches, and the visit goes fastest when you arrive with the right details already in hand.
Here is exactly how an in-person send breaks down, following the process described on our personal services page.
Bring these two things
- Your identification. The sender’s ID is part of the transaction — bring the identification required for your transfer and present it at the counter.
- The recipient’s details, written exactly. The receiver’s name must match the identification they will use to collect the money, letter for letter. A nickname, a shortened name or a transposed surname is the single most common cause of a delayed pickup.
What gets confirmed before you pay
Nothing about an in-person transfer should be a surprise after you have paid. Before payment, the counter confirms with you: the available transfer method for your destination, the timing for the money to be ready, and the fees for your specific transfer. Those three points depend on where the money is going and how it will be received, so they are quoted on your actual transaction rather than from a generic chart. If any of the three do not work for you, that is the moment to adjust — before money moves.
After you send
Keep your receipt and the transfer’s tracking details safe, and share the tracking information only with your receiver. If the receiver reports a problem collecting, the receipt is what the branch needs to look the transfer up — store it somewhere separate from your wallet until the money has been picked up.
The name check that prevents most pickup problems
Most failed pickups are not about money — they are about names. In many countries, ID cards carry two family names, and a transfer addressed to only one of them may not match the receiver’s identification closely enough. Before you send, ask your receiver: “What is the full name exactly as it appears on the ID you will show?” Enter it that way, read it back at the counter before you pay, and send the receiver a photo of the receipt so they can see the details for themselves.
Sending today? Bring your ID and your receiver’s exact details to any David’s branch, and the team will confirm the method, timing and fees for your destination before you pay.
Planning more than one errand? Our walk-in bill payment guide covers the visit most people combine with a transfer, and all branch details are on the locations page.
